Teams and channel structure
Agree where departments and projects should collaborate and how workspaces are named. Establish ownership and a process for creating, reviewing and retiring teams so the environment remains useful as it grows.
Microsoft 365 & workplace
Microsoft Teams setup & support
Build a Microsoft Teams environment that supports the way your people work. We help you organise teams and channels, improve meeting practices and connect collaboration with sensible ownership, access and support arrangements.
Built around your business
A clearer place for conversations and collaboration
Teams can become difficult to navigate when new workspaces are created without a shared approach. Conversations split across chats and channels, documents end up in unexpected places and external guests may remain after a project finishes. The platform needs working practices as well as technical setup.
We look at how departments, projects and customers interact, then help you create a structure that matches those needs. The aim is a workplace where people understand where to communicate, how to find shared information and who can make changes when the way they work evolves.
The work behind the outcome
What we help you put in place
Meetings and collaboration
Review the settings, devices and habits that affect everyday meetings. Help users understand the agreed approach to scheduling, joining, sharing information and following up decisions within the tools available to them.
Guest and external access
Consider how your organisation works with customers, suppliers and other external people. Define appropriate access, approval and review arrangements, with a clear owner for each shared workspace and its business information.
Support and adoption
Provide practical help with supported Teams use and explain how it connects to Microsoft 365 documents and identity. Focus guidance on the tasks people perform, rather than treating every available feature as something the business needs.
From the first conversation to handover
How the work takes shape
Review the working patterns
Identify the groups, meetings and external relationships that rely on Teams. Understand where confusion or repeated support requests are slowing people down.
Agree and test the structure
Define ownership, access and conventions with the relevant teams. Test common scenarios before applying the approach more widely.
Help people use it
Provide role-relevant guidance and support. Review new workspace requests and recurring issues so the environment stays aligned with your business.
Your proposal sets out the systems, deliverables, responsibilities and service arrangements included. We agree these before work begins.
Your questions, answeredYour questions about
Your questions about
Microsoft Teams setup & support
Something else on your mind?
Talk to usCan you improve Teams without rebuilding everything?
Yes. We can focus on specific issues such as workspace ownership, guest access or meeting practices. The scope should reflect the problem and the impact of changing an environment people already use.
Does this include Teams telephony?
Calling requirements need a separate review of licences, connectivity, numbers and provider arrangements. We can discuss that requirement, but telephony is not assumed to be included in every Teams setup or support engagement.
Can you help our staff get more from Teams?
Yes. Guidance can be tailored to everyday tasks, such as collaborating on a document or managing a project workspace. Adoption work is agreed alongside the technical changes so the new approach is understood.
A useful starting point
Put the essentials into practice
Read the related guide online, or request a printable help sheet for your team.
Explore the related help sheetA more connected service
Bring it together with Momentum
Explore how support, protection and ongoing improvements can form part of one coordinated plan for your business.
Meet Strata MomentumKeep exploring
View Microsoft 365 & workplaceRelated services
Microsoft 365 migration services
Plan a Microsoft 365 migration around the people, information and applications that keep your business running.
Explore the serviceSharePoint & OneDrive services
Make business documents easier to find, share and manage.
Explore the serviceMicrosoft Intune device management
Manage supported business devices with a clearer view of setup, policy and access.
Explore the serviceYour next step
Make your next step clearer
Tell us about your current setup and what you want to improve. We will help you define a practical starting point.