Shared service desk
Agree which requests come to Strata, which stay with your team and how tickets move between them. Keep priority, ownership and user communication clear so people do not have to chase two separate support queues.
IT support & management
Co-managed IT support
Give your internal IT team the support, specialist input and day-to-day capacity it needs. Strata Digital provides co-managed IT support for UK organisations that want to share responsibility without losing control of their technology.
Built around your business
More capacity for your IT team
An internal IT team often knows the business better than anyone, yet still has to balance support requests, security work, supplier questions and a growing project list. When everything lands with the same people, planned improvements can keep slipping. A co-managed service gives you a practical way to address those gaps.
We start with the work your team wants to retain and the responsibilities it wants to share. That might mean support for an agreed group of users, help managing devices, additional security operations or a defined migration. Your team remains involved in priorities and decisions, with a documented division of work and an agreed route for escalation.
The work behind the outcome
What we help you put in place
Operational capacity
Take a defined set of monitoring, update or device administration tasks into the service. Document access permissions and approval limits, so additional capacity does not introduce uncertainty about who can change your systems.
Specialist project input
Bring in help for a particular change, such as a Microsoft 365 migration or infrastructure refresh. We agree the technical responsibilities, dependencies and handover before the project becomes part of everyday support.
A common view of progress
Use shared priorities, service discussions and useful documentation to connect the work. Review recurring incidents and open risks alongside the improvements your own team is planning, rather than measuring success only by ticket volume.
From the first conversation to handover
How the work takes shape
Map the workload
Review your team’s responsibilities, support demand, skills and upcoming changes. Identify specific pressure points and the access needed to help.
Agree the boundaries
Document supported systems, decision rights, escalation routes and coverage. Establish how both teams will record progress and communicate with users.
Review and adjust
Assess how the arrangement is working after handover. Refine the split of responsibilities as your organisation, systems and internal capacity change.
Your proposal sets out the systems, deliverables, responsibilities and service arrangements included. We agree these before work begins.
Your questions, answeredYour questions about
Your questions about
co-managed IT support
Something else on your mind?
Talk to usWill we keep control of IT decisions?
Yes. The engagement defines the decisions your organisation retains, the changes Strata can make and the approvals needed. Co-managed support is designed around your team’s responsibilities and your business priorities.
Can we start with one area?
Yes. An agreed set of users, devices or operational tasks can be a useful starting point. We can also scope a project separately where you need additional expertise for a limited period.
How do you work with our existing suppliers?
We identify the suppliers involved and agree the authority and information needed to work with them. Ownership of faults, renewals and escalation should be documented so that a request has a clear route to resolution.
A useful starting point
Put the essentials into practice
Read the related guide online, or request a printable help sheet for your team.
Explore the related help sheetA more connected service
Bring it together with Momentum
Explore how support, protection and ongoing improvements can form part of one coordinated plan for your business.
Meet Strata MomentumKeep exploring
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Make your next step clearer
Tell us about your current setup and what you want to improve. We will help you define a practical starting point.